Refund policy

2026 Online Tuber Pre Sales
Presold tubers will begin shipping the end of March, weather permitting.   We do not ship with heat packs, so your package will not ship until freezing temperatures are no longer an issue in your area or any area that the tubers might pass thru between us.  

If for any reason tubers are lost in storage before shipping, you will be fully refunded for that tuber and it's associated shipping cost.

All tubers are pulled and inspected before packaging.  Each tuber will be firm and have a circled visible viable eye and will be individually packaged.  Prior to shipping they will be photographed for later comparison if needed and/ or insurance claims for lost packages.

You will receive and email notification when your package ships.  Upon receipt of your tubers, please open them immediately.   You have 72 hours from the time stamp of your package delivery to notify us of any issues.   If you will not be home within this time frame it is your responsibility to find someone to retrieve and inspect your tubers.

If you receive a tuber in poor condition,  please email hello@dragonflybloomswa.com with your concerns and a photo/video within 72 hours  of delivery.   After this time you assume all responsibility.    Please refer to provided instructions for storage, planting and care of your dahlias.  We do not refund for loss in storage, rot, lack of bloom or disease.  

If for some reason once bloomed, the tuber is not the variety purchased please contact  hello@dragonflybloomswa.com with photo evidence before Sept 1, 2026.   In this situation, you may choose to be credited for the cost of the tuber (not including shipping) or be given the correct variety in 2027 (assuming I still grow it). 

In kindness, PLEASE contact us before posting anything regarding a issue with your order on social media.  We truly want to be happy with your tubers!


2026 In Person Dahlia Tuber Sales 
It is the buyer's responsibility to inspect all dahlia tubers before purchasing for viability.  Once purchased, buyer assumes 100% responsibility for tuber going forward.   Dragonfly Blooms is not responsible for loss in storage before planting, tubers that do not sprout, non-performance during the growing season or plants that exhibit disease.  

If for some reason once bloomed, the tuber is not the variety purchased please contact  al@dragonflybloomswa.com with photo evidence before Sept 1, 2025.   Please be kind.    In this situation, you may choose to be credited for the cost of the tuber or be given the correct variety in 2027 (assuming I still grow it).